FAQ

Why Should I Choose Versa Game Tiles Over Another company?

STATE-OF-THE-ART INJECTION MOLDING PRESSES

With new fully electric injection molding presses VersaCourt has drastically cut down on overall production time, while maintaining the integrity and reliability of VersaCourt tile solutions that our customers have grown to expect.

While improving the production process is very important to our customers, VersaCourt also wants to make sure that they are improving their manufacturing capabilities in an environmentally responsible way.

INDUSTRY-LEADING PROCESSES

CHALLENGE

VersaCourt utilizes an industry-leading process whereby each court is pre-assembled, painted and checked for quality, flatness and color consistency prior to shipment. The process is primarily used to simplify installation and ensure quality, but it has also helped the VersaCourt team identify any small imperfections or slight fluctuations in color. While these issues could be addressed prior to shipment, doing so required additional assembly time to replace tiles.

RESULTS

While VersaCourt’s end customers continued to enjoy the same quality courts that they were accustomed to, the manufacturing process was able to achieve nearly perfect color consistency while reducing the overall cost of the tile and eliminating re-work during the initial assembly process.

What Is The Lifespan of My Court?

VERSACOURT WARRANTY

VersaCourt wants you to be a customer for life and we plan to achieve this by providing you the highest quality products and the industry’s best and most clear warranty. Our desire is that when you place your faith in us you will have a worry-free recreational surface for years to come. That’s why we have invested heavily in state-of-the-art injection molding equipment and control all aspects of manufacturing every tile we sell. Also, we have partner with the best automotive additive suppliers to ensure our UV stabilizers and other proprietary additives will provide our products with the longest life possible.

As an added benefit to our customers we’ve developed a multitude of warranty solutions to fit your needs.

MATERIAL AND WORKMANSHIP

If the court tile provided to you is defective in materials or workmanship, then VersaCourt will replace the defective tile with like product at no cost for the first 5 years, provide a 50% discount off MSRP in years 6-8, and then will provide a 30% discount for life

Please note that this does NOT cover damage caused by accident, improper installation or disassembly, improper care, negligence, abuse, abnormal wear and tear, fitness for use, acts of God, or any other cause not arising out of defects in material or workmanship of the components. Also, the replacement of tiles that VersaCourt is providing does not include covering the labor to complete the work. Shipping is paid for by VersaCourt in the first five years and covered by the customer after that.

NO QUESTIONS ASKED REPLACEMENT

There doesn’t need to be a manufacturing defect (or any other reason) for exchanging your court. If you decide you want a new court we’ll offer 40% off MSRP in Years 0-8 (tile only), and 30% off MSRP after the 8-year window has passed, for the life of the court.

Change teams? Did your favorite coach leave for greener pastures? Move? Kids decide they want to go somewhere else to college? No problem – contact us, ship us your old court, tell us what changes to make, we ship a new court and Bam! Everybody is happy again! Below is what you will be responsible for as the customer:

Providing labor to remove old tiles, re-palletize or package them and ship them back to VersaCourt (You will pay for shipping both to and from, unless it is for a manufacturing defect then we will cover the shipping)
Providing labor to install the new tile
Paying for the paint to be reapplied, including logos (We provide a 50% of MSRP on painted lines and logos if they were originally painted by VersaCourt)

REFER A FRIEND PROGRAM

Refer our product to a friend and we will show our thanks by sending you a $100 e-Gift card for each referral who makes a qualifying purchase.

Minimum order amount of $1,500

The Referral must identify who referred them

Purchase must happen within 6 months of identification

$100 e-Gift card will be distributed when Referral purchases and pays in full

No limit to the number of $100 e-Gift cards you can earn

30-DAY MONEY BACK GUARANTEE

If you’re not satisfied, we’re not satisfied! We are committed to offering an elite class of court tiles and customer service. If for any reason you feel that our products or services did not live up to your expectations, we offer a 100% money back guarantee for 30 days. In other words, you are fully protected for 30 days from the time our products are delivered! Please see details for more information and exceptions.

Customer is responsible for any shipping costs incurred for products being returned
30 Day Money Back Guarantee does not apply to products being used for events or tradeshows

YOU CARE, WE CARE INITIATIVE

Find peace of mind in knowing that at the end of its life your VersaCourt doesn’t have to end up in our country’s landfills. We’ll gladly accept it back and repurpose the court for other uses. We’ll even pay the shipping to get it back to us.

Only applies to VersaCourt Tile and does not include accessories

You pack it up, we pay the return shipping

Labor to remove and package tile is not included

How Do I Figure Out What Application Will Work Best For My Project?

MEASURE YOUR SPACE

Measure the length and width of the surface where you want to place your VersaCourt.

No existing surface? Simply measure the area where you want to install your VersaCourt

DESIGN YOUR COURT

Use our interactive court designer to build and customize a court that matches your subsurface and style.

Size
Game Lines
Colors
Logos

Want something simple, yet fun? Look at our predesigned DIY Court Kits!

REQUEST A QUOTE

You will be contacted within 48 hours by a VersaCourt team member. They will provide you with a custom quote that includes curbside delivery.

PAYMENT, FINAL DESIGN APPROVAL & PRODUCTION

Submit payment
Receive final drawing for approval
Once approved, court goes into production
Receive a picture of the finished court before shipment

SHIPPING & INSTALLATION

Your approved court is disassembled into sections for shipping and numerically packaged for ease of installation.

Where Can I Install My New Court?

VersaCourt is a suspended tile surface designed to be assembled on top of a flat, hard subsurface. Many of the courts that we sell will go over existing concrete slabs, driveways or other surfaces so the subsurface preparation is limited.

SUBSURFACE PREPARATION

It is important to consider a couple of key issues:

VersaCourt can be laid over structural cracks no wider than 1/2”. Sharp cracks should be faceted or rounded so that ball bounce is consistent, and the tiles don’t catch when the floor expands and contracts.
Court tiles expand and contract slightly with temperature changes, so we advise specifying a court that is 2” to 3” shorter in width and length than the base dimensions you have. We also recommend trimming the tiles at least 1/2” from any obstructions like the basketball goal post, fencing posts, etc.

If an existing subsurface does not exist, we typically recommend installing a concrete base for most basketball, volleyball and multi-sport game courts due to its performance, durability and longevity. However, other subsurface options may be considered.

CONCRETE BASE

The following concrete recommendations are for informational purposes only and VersaCourt is not responsible for concrete design specifications of installation. Specific requirements for concrete design and installation should be confirmed by a local Professional Engineer and/or Licensed Contractor.

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CONCRETE RECOMMENDATIONS

JOINT SPACING

Pavement Thickness (Inches)	Max. Joint Spacing (Feet)
3.5"	6'
4"	10'
4.5"	10'
5"	12'
6"	15'

Minimum thickness of 4”, a 6”x6” turndown with a #5 continuous rebar may be used where slab will abut walls or other pavements.
Reinforcement Options: 6x6 W1.4xW1.4 Welded Wire Fabric placed at 1/3 the depth of the concrete; #5 continuous rebar at perimeter of slab - min. 2” concrete cover for rebar.
Medium broom finish.
3,000 PSI at 28 days.
1/4” tooled radius edge or chamfered edge.
Slope: 0.5% Min. / 1% Max.
Control joints may be either tooled in “wet” concrete or saw cut within 18 hours of placement.
Expansion joints shall be used to separate new concrete whenever it abuts new or existing concrete from curbs, wall and any other rigid pavements/structures.
Expansion joints shall be filled with pre-moulded joint filler, min. requirement ASTM D-175.
All joints shall be sealed with a sealed with a sealant resistant to both oil and fuel.
Subgrade: Min. 6” compacted subgrade 98% of max. density.

ASPHALT BASE

Although we recommend a steel reinforced concrete base for our clients, VersaCourt tiles can also be placed over an asphalt base pad. Customers may choose to install asphalt, as the initial cost can be lower than a typical concrete base.

However, it is important to note that asphalt is more susceptible to cracks and fractures and will eventually deteriorate with repeated freeze-thaw cycles. This will require additional maintenance and repairs, which can be costly.

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OTHER BASE OPTIONS

There are instances when costs, ordinance restrictions or permeable surface limits require our customers to consider alternative base options. The most common option is to place the court tile on a compacted stone surface. We offer a unique recycled rubber underlayment product for placement between the rock and the tile and recommend that balls be slightly overinflated to accommodate for the softer surfacing. **VersaCourt does not recommend utilizing a stone base for Pickleball or Tennis applications.

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STONE BASE RECOMMENDATIONS

1. Mark court layout on the ground. Be sure to check for underground obstacles like sprinkler systems, power lines and septic systems. Also look for overhead obstacles like trees and overhead power lines.
2. Remove sod. Using a sod stripper remove the sod and save some to be used over the back fill around the court after the base is installed. Remove at least 2’ beyond the forms to allow for tapering the back fill after the base is finished. A tiller can also be used and then organic material removed.
3. Compact ground. Using either a ride on roller or a plate compactor, compact the entire surface.
4. Set forms. The easiest way to set forms is to use a Laser Transit to set the height of the forms. The forms may be set level or at a .5% grade. If a grade is desired then make sure it is in the proper direction (ex. away from the house). Use 2’x6’ treated lumber or an equivalent for forms.
5. Roll out and stake down Geotextile material using sod stakes every 6’.
6. Add 2” – 3” crushed stone, 3/4” minus crusher run. If the ground is not level use the crushed stone as fill. Do not use soil as it will settle. After compacting this level you should be between 1” to 2” from the top of your forms.
7. Water and compact. Spray water over the crushed stone before compacting, this will help the stone compact better. If the stone is already wet watering may not be necessary.
8. Apply 1”-2” stone screenings 1⁄4” minus. Fill to the top of the forms. Water and compact.
9. Level stone screening using the speed mover and drag mat (or other devices).
10. Use hand roller for final compaction.
11. Back fill around forms.
12. Once the stone screenings are smooth and level apply rubber matting.
13. VersaCourt tiles can then be assembled on top of the rubber mat.

What Should I Expect Once My Court Arrives?

PACKAGING & DELIVERY

At VersaCourt, we make every effort to simplify the court building process to make it as easy as possible for our customers. These efforts extend to the packaging and delivery of our courts. However, due to the large size of these shipments, it is important to review the following information to ensure that you are prepared.

PACKAGING & DELIVERY OF COURT TILE

As noted in our Installation Video, after each court is assembled and painted in our warehouse, we separate it into 4 x 4 tiles sections. A numbered label is then applied to each section to identify the order in which it should be re-assembled at your location. The 4 x 4 tiles are then palletized numerically with section #1 on top and we include a diagram showing each numbered section and the order in which it is to be installed. We also include a picture of your court and installation instructions.

Our DIY courts, basketball goals, and other accessories are shipped via various freight carriers that make “curbside” deliveries. “Curbside” means that your shipment will most likely be unloaded on the street or base of your driveway. We typically utilize trucks with liftgate trailers for residential deliveries, but you will be responsible for moving the pallets to their desired location on your property. If you have access to any type of pallet moving device, please secure this before the arrival of your shipment. You can rent pallet moving devices at your local Home Depot or Lowes.

PACKAGING & DELIVERY OF BASKETBALL GOALS, FENCING & LIGHTING

Due to their size, the components of our basketball goals, fencing and lighting are often packed onto a 12' long pallet and stretch wrapped for shipment via common carrier.

The components for basketball goals, fencing and lighting typically have to be manually removed from the pallet while still on the truck due to challenges involved with offloading a 12' long pallet.

FAQ’s About Installation

Can we buy a Court from VersaCourt, but install it ourselves?

At VersaCourt, not only are we happy to work with our customers in whatever way works best for them, but our court preparation and packing process is designed to make installation as easy as possible. Once you have a solid, flat surface on which to place the court, the actual installation of the VersaCourt is relatively simple.

Do you have local installers and dealers that can help me?

Depending on the area of the country in which you live, we will most likely have a certified dealer or relationships with qualified installers or concrete companies that can help you. The centralized nature of our design, court preparation and packing process makes the court installation process very simple but our local dealers are still the ideal option for those customers looking for on-site design assistance and a turnkey solution.

What kind of base do you recommend for most courts?

For most courts we recommend using a 4” thick concrete base with #4 rebar reinforcement. Concrete bases tend to be extremely durable and maximize playability. Asphalt surfaces offer similar performance initially, but have a much short lifespan than concrete bases.

Do I need a permit to build a court in my yard?

Local municipalities and neighborhoods may have regulations related to the size of your court and its proximity to the property line so it is wise to contact your local government and/or homeowners association before starting a construction project. It is also wise to consider how drainage, lighting and fencing may impact your neighbors so that you can avoid any future issues.

What if concrete or asphalt cannot be used or are not desired?

How long does it take to build a VersaCourt?

As with any construction project, the time to build a VersaCourt will vary depending on a number of variables. The actual laying of the court tile surface can almost always be accomplished within one day’s time. The time required to build the concrete or asphalt court base is typically the most time consuming part and it is affected by the amount of excavation required, access to the area, weather and time to get permits and approvals. The installation of fences, lights and goal/net posts will also affect the installation time.